Plain language, no surprises. The cancellation window is also shown before you pay.
SportsH2R is a booking platform. The courts, facilities and services you book are provided by independent venue partners, who set their own rates, operating hours and house rules.
You are responsible for the accuracy of the details you provide when booking, including your contact number — venues use it to reach you about your reservation.
Accounts found creating fake bookings, repeatedly no-showing, or abusing venue staff may be suspended.
Court rates are set by the venue. A system usage fee of 5% of the court price, per slot, per court is added and shown before you pay. Two slots, or the same slot on two courts, pay it twice.
When you confirm a booking, your slots are held for 10 minutes while you complete payment. If the hold lapses, the slots are released automatically and nothing is charged.
Payments are taken online through our payment provider, Xendit, by GCash, Maya, credit or debit card, or online banking. Your booking, Open Play spot or tournament entry confirms automatically once the payment clears. We don't take manual transfers or receipts. Some Open Play sessions let you pay at the venue desk instead; the session says so before you join.
Each court sets its own cancellation and refund rules. Read them on that court's page, under About, before you pay.
You can cancel from My Bookings any time before your slot starts. Once a slot has started, only the court desk can cancel it.
You only need to cancel once. The court sees the cancellation straight away.
Where a court's rules say money is due back, that court contacts you on the mobile number and email from your booking and arranges a refund or a rebooking.
Read that court's rules on its page, under About.
If a payment fails or the checkout expires before you pay, nothing is charged and the slot is released.
SportsH2R does not handle the refund. The court does.
Open Play sessions are capped. When a session is full you may join the waitlist; the first person on the list is promoted automatically when a spot opens.
Please cancel your spot if your plans change so the next player can take it.
Tournament entry fees, formats and refund terms are set by the organiser and shown on each event page.