Your data, handled plainly

We collect what a booking needs and nothing more.

What we collect

Your name, mobile number and email address, so venues can identify you and contact you about a booking.
Your gender, which you choose when you sign up, and a profile picture if you add one.
Your bookings, Open Play sign-ups and tournament entries, including the courts, dates and amounts involved.
For each payment: the amount, whether it went through, the method you chose (such as GCash or card) and the reference our payment provider, Xendit, sends back.
Payment receipts uploaded before we moved to online payment. We no longer ask for receipts or screenshots, but the ones already sent are kept with those bookings as a record.

When you open a page we count the visit: which page, the site or link that sent you, your country (from your connection) and whether you're on a phone or a computer. We use the totals to see how SportsH2R is doing.
We use no cookies for this and never store your IP address. A visitor is a scrambled code that changes every day, so a visit can't be traced back to you or linked to your other days.

To create and manage your bookings, and to share the details a venue needs to honour them.
To show you your own history and pre-fill your details next time.
To produce statistics for venues, such as peak hours and how busy courts are. These never identify individual players to anyone other than the venue you actually booked with.

Open Play rosters and tournament team lists show the names you entered, so players know who is in.
A venue's court screen shows a booking by first name and last initial only. Nobody else sees your number, email, payment details or booking code.

We don't sell your data, and we don't share it with advertisers.
We never see or store your card number, e-wallet PIN or bank login. You pay on Xendit's secure checkout, and those details go straight to Xendit, never to SportsH2R.
We don't share your contact details with venues you haven't booked with. Older receipts are visible only to you, to staff at the venue you booked, and to SportsH2R admins.

You can update your profile details at any time from your account page.
You can request a copy of your data or ask us to delete your account by emailing support@sportsh2r.com. We action deletion requests within 30 days, except where a venue is legally required to retain transaction records.